Frequently Asked Questions
Quick answers to the questions we hear most. Can't find what you need? Contact us — we respond within 24 hours.
Yes. Shoppy Haven is operated by Shoppy Haven LLC, a registered Delaware business based at 2734 Maud Street, Wilmington, DE 19801. Our only official website is shoppyhaven.us and our customer support email is support@shoppyhaven.us. We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay — all with full buyer protection. Every order is backed by our 30-day money-back guarantee, and our support team responds to every email within 24 hours.
Orders are processed within 1–2 business days. Standard delivery takes 5–12 business days for US orders. International orders (Canada, UK, EU, Australia) typically take 7–18 business days. Every order includes tracking — you'll get the tracking number via email.
We offer a 30-day satisfaction guarantee. If you're not happy, email us within 30 days of delivery for a full refund or exchange. Items must be unused and in original packaging. See our full Shipping & Returns page for details.
Yes! Free standard shipping on all US orders over $50. Orders under $50 ship for a flat $4.99. We also ship internationally — rates are calculated at checkout.
Quality is our main filter. We evaluate hundreds of products and only list the ones that pass our quality, design, and durability standards. Every product includes detailed photos and honest descriptions. If anything doesn't meet your expectations, our 30-day guarantee has you covered.
Email us at support@shoppyhaven.us or use our contact form. We typically respond within a few hours during business days and always within 24 hours.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Bancontact, Maestro, and Union Pay. All transactions are secured with SSL encryption.
If your order hasn't shipped yet, yes — email us as soon as possible and we'll make the change. Once an order has shipped, we can't modify it, but you can return it under our 30-day policy once it arrives.
Yes! Use code WELCOME10 at checkout for 10% off your first order. You can also sign up for our newsletter to get exclusive deals and early access to new products.
